Last Updated: 25 March 2026

These Terms and Conditions of Sale (“Terms”) govern the sale of products by Pauls at Home Limited (“we,” “our,” “us”) through our website www.paulsathome.co.uk (“Website”). By placing an order with us, you agree to be bound by these Terms.

1. Company Information

Pauls at Home Limited
20 Wenlock Road
London
N1 7GU
United Kingdom

Email: webmaster@paulsathome.co.uk

2. Ordering and Acceptance

  1. By placing an order, you are making an offer to purchase products.
  2. Orders are accepted only when we confirm your order or dispatch the product. Confirmation emails do not constitute acceptance; a binding contract is formed only upon collection of your bespoke product.
  3. We reserve the right to refuse or cancel any order at our discretion.

3. Product Information

  1. All products are bespoke and freshly made to order.
  2. We make every effort to ensure product descriptions, images, and pricing are accurate.
  3. Due to the bespoke nature of our products, slight variations may occur, which do not constitute a defect.

4. Pricing and Payment

  1. All prices are displayed in GBP (£) unless otherwise stated.
  2. Prices include applicable taxes where indicated.
  3. Payment must be made in full at the time of order via our approved payment methods.

5. Collection and Delivery

  1. Products are available for collection from our premises unless otherwise agreed.
  2. Any delivery arrangements will be confirmed at the time of purchase.
  3. Risk in the product passes to you upon collection or delivery.

6. Returns, Refunds, and Complaints

  1. No returns: Due to the bespoke and freshly made nature of our products, we are unable to accept returns.
  2. Customer satisfaction: If you are not satisfied in any way with a product purchased from us, you must contact us within 24 hours of collecting your order.
  3. We will review any complaints on a case-by-case basis and may offer remedies, including a replacement or refund, at our discretion.

7. Liability

  1. To the fullest extent permitted by law, our liability is limited to the purchase price of the product.
  2. We are not liable for any indirect, incidental, or consequential losses arising from the purchase or use of our products.
  3. Nothing in these Terms excludes liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded under applicable law.

8. Intellectual Property

All content, images, logos, and materials on the Website and associated with our products remain our property or that of our licensors. You may not reproduce, distribute, or use any materials without prior written consent.

9. Governing Law

These Terms are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact Us

For questions regarding these Terms or any orders:

Pauls at Home Limited
20 Wenlock Road
London
N1 7GU
United Kingdom

Email: webmaster@paulsathome.co.uk