Last Updated: 25/03/2026

1. Introduction

Welcome to Pauls At Home Ltd (“we,” “our,” “us”). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit and make purchases from our ecommerce website.

2. Information We Collect

2.1 Personal Information

When you interact with our website, we may collect the following personal data:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address

2.2 Transactional Information

When you make a purchase, we collect:

  • Payment details (processed securely via third-party payment providers)
  • Order details (products purchased, order value, date/time)
  • Delivery and shipping information
  • Transaction history

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. These may include:

  • Essential cookies (required for website functionality)
  • Performance cookies (to understand how users interact with the site)
  • Functional cookies (to remember your preferences)
  • Marketing cookies (to deliver relevant advertisements)

You can control or disable cookies through your browser settings.

3. How We Use Your Information

We use your data for the following purposes:

  • To process and fulfill your orders
  • To communicate with you about your purchase (order confirmations, shipping updates, receipts)
  • To provide customer support
  • To contact you after your purchase for:
    • Feedback or reviews
    • Customer service follow-ups
    • Relevant product recommendations
  • To improve our website, products, and services
  • To comply with legal obligations

4. Sharing Your Information

We may share your information with:

  • Payment processors (to securely complete transactions)
  • Shipping and logistics partners (to deliver your orders)
  • Service providers (e.g., email platforms, analytics tools)
  • Legal authorities when required by law

We do not sell your personal data to third parties.

5. Data Retention

We retain your personal and transactional data only as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal, tax, and accounting obligations
  • Resolve disputes and enforce agreements

6. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Withdraw consent at any time (where applicable)

To exercise these rights, please contact us at the details below.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, or loss. However, no online system is completely secure.

8. Third-Party Services

Our website may contain links to third-party websites or use third-party services. We are not responsible for their privacy practices. Please review their policies separately.

9. Children’s Privacy

Our website is not intended for individuals under the age of 16, and we do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Pauls at Home Limited
20 Wenlock Road, London, N1 7GU
Email: webmaster@paulsathome.co.uk
Phone: 01949 842375