Last Updated: 25 March 2026
This Returns and Refund Policy applies to all purchases made from Pauls at Home Limited via our website www.paulsathome.co.uk. By purchasing our products, you agree to the terms outlined below.
1. Company Information
Pauls at Home Limited
20 Wenlock Road
London
N1 7GU
United Kingdom
Email: webmaster@paulsathome.co.uk
2. Bespoke and Freshly Made Products
All of our products are bespoke and freshly made to order. Due to the personalised nature of these items, we are unable to accept returns once an order has been collected or delivered.
3. Customer Satisfaction
We want you to be happy with your order. If you are not satisfied in any way with a product you purchased from us, you must contact us within 24 hours of collecting your order.
When contacting us, please provide:
- Your order number
- Details of the issue or dissatisfaction
- Any supporting photos, if applicable
4. Remedies
Upon receiving your complaint, we will review the matter on a case-by-case basis. Possible remedies may include:
- Replacement of the product (where feasible)
- Refund (at our discretion)
- Other solutions agreed mutually between you and us
5. How to Contact Us
For all returns, complaints, or inquiries about our products, please contact:
Pauls at Home Limited
20 Wenlock Road
London
N1 7GU
United Kingdom
Email: webmaster@paulsathome.co.uk
6. Important Notes
- Contacting us after 24 hours of collection may limit the remedies available.
- Products must not have been misused or damaged beyond reasonable handling for inspection purposes.