Terms and Conditions of Use
Last Updated: 25 March 2026
1. Introduction
Welcome to www.paulsathome.co.uk (“Website”). These Terms and Conditions govern your use of this Website and the purchase of products from Pauls at Home Limited (“we,” “our,” “us”).
By accessing or using this Website, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our Website.
2. Company Information
Pauls at Home Limited
20 Wenlock Road
London
N1 7GU
United Kingdom
Email: webmaster@paulsathome.co.uk
3. Use of the Website
You agree to use this Website only for lawful purposes. You must not:
- Use the Website in any way that breaches applicable laws or regulations
- Attempt to gain unauthorised access to the Website or its systems
- Introduce viruses, malware, or harmful material
- Use the Website for fraudulent purposes
We reserve the right to suspend or terminate access if misuse is suspected.
4. Products and Orders
4.1 Product Information
We make every effort to ensure product descriptions, images, and prices are accurate. However, errors may occur, and we reserve the right to correct them at any time without prior notice.
4.2 Orders
When you place an order:
- You are making an offer to purchase products
- We reserve the right to accept or reject any order
- Order confirmation does not guarantee acceptance; a contract is formed only when goods are dispatched
4.3 Pricing and Payment
- All prices are displayed in GBP (£) unless otherwise stated
- Prices may include or exclude VAT (clearly indicated at checkout)
- Payment must be made at the time of order via approved payment methods
5. Delivery
We aim to deliver products within the estimated timeframes provided. However:
- Delivery times are estimates and not guaranteed
- We are not liable for delays outside our control
- Risk in goods passes to you upon delivery
6. Returns and Refunds
You may have the right to cancel and return goods in accordance with applicable UK consumer laws.
- Items must be returned in their original condition unless faulty
- Refunds will be processed within a reasonable timeframe after receiving returned goods
- Certain items may be non-returnable (e.g., perishable or personalised goods)
Please contact us at webmaster@paulsathome.co.uk for return instructions.
7. Intellectual Property
All content on this Website, including text, images, logos, and design, is the property of Pauls at Home Limited or its licensors and is protected by copyright and intellectual property laws.
You may not reproduce, distribute, or use any content without our prior written consent.
8. Limitation of Liability
To the fullest extent permitted by law:
- We shall not be liable for indirect, incidental, or consequential damages
- Our total liability for any claim shall not exceed the amount paid for the relevant product
Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under UK law.
9. Website Availability
We do not guarantee that the Website will always be available or uninterrupted. We may suspend, withdraw, or restrict access for maintenance or updates.
10. Third-Party Links
This Website may include links to third-party websites. We are not responsible for their content or practices.
11. Privacy
Your use of this Website is also governed by our Privacy Policy, which explains how we collect and use your personal data.
12. Changes to These Terms
We may update these Terms and Conditions from time to time. Changes will be effective immediately upon posting on the Website.
13. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Contact Us
If you have any questions about these Terms and Conditions, please contact us:
Pauls at Home Limited
20 Wenlock Road
London
N1 7GU
United Kingdom
Email: webmaster@paulsathome.co.uk